FAQS
Questions, Answered.
Everything you need to know about working with INDECO — from materials and customization to logistics, certifications, and after-sales care.
Everything you need to know about working with INDECO — from materials and customization to logistics, certifications, and after-sales care.
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INDECO supplies interior fit-out materials and custom furniture: sanitary ware, doors and windows, kitchen and joinery, lighting, and bespoke furniture. We also run design and fit-out for residential, hospitality, commercial and healthcare projects in Africa, the Middle East, Europe, Australia and Southeast Asia.
We work across Africa, the Middle East, Europe, Australia and Southeast Asia, including Kenya, Ethiopia, Tanzania, Uganda, Nigeria, Djibouti and the GCC. Projects range from single villas to 200-room resorts and hospitals.
Yes. Most of our furniture and joinery is made to order. Share your drawings, dimensions, or reference images and our team will produce shop drawings, material samples, and a prototype if needed before mass production begins.
Yes. Alongside materials we run concept design, 3D visualisation, space planning, BOQ, production, logistics and on-site installation guidance, all handled by one team.
Discovery & design usually take 2–3 weeks; custom production 4–6 weeks; global logistics 2–4 weeks. A standard project lands in roughly 8–12 weeks from briefing to handover, depending on scope and shipping route.
We work on FOB, CIF, or DDP per your preference. We manage secure export packing, container loading, ocean/air freight, and customs documentation, and provide live tracking until goods reach your site.
Material- and product-specific certificates (e.g. CE, SGS, FSC, fire-rating) can be supplied on request. Tell us the destination market's compliance requirements and we will match the right certification for your order.
For project-based supply there is no rigid MOQ — we serve both single-villa and large-development orders. For catalog items, small batches are possible; our team will confirm the most cost-effective quantity for your budget.
Send your drawings, mood board, or a list of spaces via our contact page. We return an itemized Bill of Quantities with transparent pricing, lead times, and a proposed project schedule — usually within 3–5 working days.
Yes. Every project includes QC reports, production photos, an installation guide, and dedicated after-sales care. Every project ships with QC reports, production photos and an installation guide, and we answer on-site questions after handover.
What we issue with an order, and how you can check the factory before you commit.
Yes. We run a live video walkthrough of the workshop and can join a call while a specific order is on the line. A written audit pack — factory profile, production line list and current capacity figures — is available on request. Buyers are welcome to visit Foshan in person; we will arrange the itinerary around the lines relevant to your BOQ.
Each shipment carries batch-level inspection reports covering dimensions, finish, colour consistency and packing condition, issued before the container is sealed. Photographic records at key production stages — substrate, assembly, finishing, packing — are sent as the order progresses. Export packing and container loading are supervised, and every document is listed on the packing list so customs clearance and site handover do not stall on paperwork.
Tell us which authority or operator will sign off the building — a Gulf municipality, an East African standards body, a hotel operator with its own fire schedule — and we select the test standard that authority accepts before we quote. Certificates are issued per item and per batch, and the report number is printed on the documents that travel with the goods. Common requests on our orders are CE marking for electrical and lighting, SGS test reports for tiles, sanitary ware and hardware, FSC chain-of-custody for timber and board, and fire-rating certificates for doors, ceilings and soft furnishings.
Yes. Material samples are sent for approval, and shop drawings are produced for joinery, kitchens and wardrobes. Where the scope justifies it we build a prototype before mass production begins. Nothing goes into full production until the samples and drawings are signed off.
Yes — that is the main reason buyers work with us instead of six separate suppliers. Flooring, sanitary ware, doors and windows, kitchen and wardrobe, lighting and electrical, and custom furniture are sourced across vetted Foshan and Greater Bay Area factories, then merged into a single consignment. We hold the supplier relationship, run the sampling and own the QC outcome, so a problem on one line is fixed before it reaches the container.
Send photos and the packing list reference and we assess the claim against the inspection report issued for that batch. Where the fault is ours we replace or credit. Breakage in transit is handled with the carrier and insurer using the loading records we keep for every container.